Terms & Conditions

Effective Date: 28-May-2025

If you have any questions about these Terms, contact us at: care@smartdukaan.com

1. Introduction

Welcome to Smartdukaan (a service operated by New Spice Solutions Pvt Ltd). By accessing or using our website www.smartdukaan.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

2. Use of the Website

You agree to use the website only for lawful purposes and in accordance with these terms. You must not use this site in any way that causes, or may cause, damage to the site or impairs the availability or accessibility of the site.

3. Products and Services

We sell mobile phones and related electronics. Product descriptions and prices are subject to change without notice. We make every effort to ensure accuracy but do not guarantee it.

4. User Account

To access certain services, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. Orders and Payments

All orders are subject to availability and acceptance. Payments must be made via approved payment gateways. We reserve the right to cancel or refuse any order at our sole discretion.

6. Shipping and Returns

Delivery timelines will be communicated during checkout. Returns are accepted as per our Return Policy, available on our website. Return shipping and restocking fees may apply.

7. Warranties and Liability

Products may come with manufacturer warranties. We are not liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased.

8. Intellectual Property

All content on this website, including logos, text, images, and software, is the property of New Spice Solutions Pvt Ltd or its licensors and is protected by copyright and intellectual property laws.

9. User Conduct

You agree not to use the website for fraudulent purposes or to post any unlawful, harmful, or obscene content. Violations may lead to suspension or termination of access.

10. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data.

11. Modifications

We may update these Terms at any time. Changes will be posted on this page with a new effective date. Continued use of the website constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Noida, India.

New Spice Solutions Pvt Ltd.

Priska Tower, 2nd Floor, C-56/45, C Block,Industrial Area Phase 2
Sector 62, Noida - 201309 (UP)

Grievance officer: Gaurav Sharma

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